Shopping on Customize Pet is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at Customize Pet, your privacy and online security are always guaranteed.
PayPal: the most convenient payment method in the world
Customize Pet primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).
PayPal Credit: US Customers can pay now or pay over time (for orders up to $99). Enjoy interest-free payments if paid in full in 6 months; approval process is fast, with no annual fees.
Secure Credit Card payment
We can also accept Credit Card payment using Mastercard or Visa.
For any payment queries, our support term is always happy to help you and to work together to resolve any issues.
Below please find some of the most common questions related to PayPal payments. If you require any further information, please refer to the PayPal help center.
How do I exercise my right to the PayPal Buyer Protection?
If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order or us.
You will be covered by the PayPal Buyer Protection if your case meets the following criteria:
. The item was purchased on Customize Pet;
. You paid with PayPal;
. You filed only one claim per PayPal payment;
. You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
How can I contact PayPal Customer Service?
PayPal encourages you to contact its customer service by e-mail. However, if you would like to speak with someone from PayPal, you can find the contact details listed here below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191
They are open during the following hours:
-4:00 AM PDT to 10:00 PM PDT from Monday to Friday
-6:00 AM PDT to 8:00 PM PDT Saturday and Sunday
How can I pay if PayPal is not available in my country?
If PayPal is not available in your country, you can use other methods to pay for your order.