Shipping policy

Which countries Customize Pet provides shipping service?


Customize Pet, currently provides all items & all orders to almost all countries, including United States, Canada, United Kingdom, Australia, Ireland, Norway, Germany, Netherlands, France, Spain, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If other countries customer want to purchase from Customize Pet, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that Customize Pet ships to customers worldwide.


How much for the shipping fees?

1.Standard Shipping

Free Standard Shipping: Free Shipping, For the order value over USD79.


Standard Shipping: Shipping fee as USD6.99, For the order value less than USD78.99


2.Express Shipping

Not available during this period for reason of COVID-19.


How long will the shipment take?

Generally it takes 7~20 working days for your order to arrive unless otherwise stated.


Shipping Time

United States, Canada

7-15 business days

United Kingdom, Ireland

9-15 business days

Australia, New Zealand

9-15 business days

All Other Countries

12-26 business days


COVID-19 situation: During the current crisis, all orders may take longer to arrive, estimate it will take 7-14days longer than above.


Do I need to pay the tax or import duty?

Information below is for reference only, and Customize Pet takes no responsibility for the information provided.


General Custom Duty and VAT Information

United States

Single Order<800 USD, No Custom Duty & No Sales Tax

European Union Countries

Single Order<22 Euro, No Custom Duty & VAT

 150 Euro<Single Order<22 Euro, Only VAT Required

Single Order>150 Euro, VAT Required, Custom Duty Required if Applicable

United Kingdom

Single Order<18 GBP, No Custom Duty & VAT


Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD

 No Custom Duty & VAT


Single Order<16,666 JPY, No Custom Duty & VAT


Single Order<50 USD, No Custom Duty & VAT


Single Order<1000 AUD, No Custom Duty & VAT

New Zealand

Single Order<800 NZD, No Custom Duty & VAT


Single Order<350 NOK, No Custom Duty & VAT


If there are any further questions, please Email to