Shipping policy
Which countries Customize Pet provides shipping service?
Customize Pet, currently provides all items & all orders to almost all countries, including United States, Canada, United Kingdom, Australia, Ireland, Norway, Germany, Netherlands, France, Spain, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If other countries customer want to purchase from Customize Pet, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that Customize Pet ships to customers worldwide.
How much for the shipping fees?
1.Standard Shipping
Free Standard Shipping: Free Shipping, For the order value over USD79.
Standard Shipping: Shipping fee as USD6.99, For the order value less than USD78.99
2.Express Shipping
Not available during this period for reason of COVID-19.
How long will the shipment take?
Generally it takes 7~20 working days for your order to arrive unless otherwise stated.
|
COUNTRY |
Shipping Time |
|
United States, Canada |
7-15 business days |
|
United Kingdom, Ireland |
9-15 business days |
|
Australia, New Zealand |
9-15 business days |
|
All Other Countries |
12-26 business days |
COVID-19 situation: During the current crisis, all orders may take longer to arrive, estimate it will take 7-14days longer than above.
Do I need to pay the tax or import duty?
Information below is for reference only, and Customize Pet takes no responsibility for the information provided.
|
|
General Custom Duty and VAT Information |
|
United States |
Single Order<800 USD, No Custom Duty & No Sales Tax |
|
European Union Countries |
Single Order<22 Euro, No Custom Duty & VAT 150 Euro<Single Order<22 Euro, Only VAT Required Single Order>150 Euro, VAT Required, Custom Duty Required if Applicable |
|
United Kingdom |
Single Order<18 GBP, No Custom Duty & VAT |
|
Canada |
Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD No Custom Duty & VAT |
|
Japan |
Single Order<16,666 JPY, No Custom Duty & VAT |
|
Mexico |
Single Order<50 USD, No Custom Duty & VAT |
|
Australia |
Single Order<1000 AUD, No Custom Duty & VAT |
|
New Zealand |
Single Order<800 NZD, No Custom Duty & VAT |
|
Norway |
Single Order<350 NOK, No Custom Duty & VAT |
If there are any further questions, please Email to support@customizepet.com.